Disability Service Standards

New Horizons Employment is quality assured against the following standards.

Standard 1: Service Access

Each person with a disability who is seeking a service has access to a service on the basis of relative need and available resources.

Standard 2: Individual Needs

Each person with a disability receives a service which is designed to meet, in the least restrictive way, his or her individual needs and personal goals.

Standard 3: Decision Making & Choice

Each person with a disability has the opportunity to participate as fully as possible in making decisions about the events and activities of his or her daily life in relation to the services he or she receives.

Standard 4: Privacy, Dignity & Confidentiality

Each consumer's right to privacy, dignity and confidentiality in all aspects of his or her life is recognised and respected.

Standard 5: Participation & Integration

Each person with a disability is supported and encouraged to participate and be involved in the life of the community.

Standard 6: Valued Status

Each person with a disability has the opportunity to develop and maintain skills and to participate in activities that enable him or her to achieve valued roles in the community.

Standard 7: Complaints & Disputes

Each service recipient is encouraged to raise and have resolved without fear of retribution, any complaints or disputes he or she may have regarding the service provider or the service.

Standard 8: Service Management

Each service provider adopts quality management systems and practices that optimise outcomes for service recipients.

Standard 9: Employment Conditions

Each person with a disability enjoys working conditions comparable to those of the general workforce.

Standard 10: Service Recipient Training & Support

The employment opportunities of each person with a disability are optimised by effective and relevant training and support.

Standard 11: Staff Recruitment, Employment & Training

Each person employed to deliver services to a person with a disability has relevant skills and competencies.

Standard 12: Protection of Human Rights and Freedom From Abuse

The service provider acts to prevent abuse and neglect and to uphold the legal and human rights of service recipients.